The Communications Workers Union (CWU) has announced further strike action. Two 48-hour strikes have been planned. The first commenced at lunchtime yesterday and will end at lunchtime on Saturday 6th October. The second will begin in the early hours of Monday 8th October, ending in the early hours of Wednesday 10th October.This will be followed by an unspecified programme of weekly strikes, starting week commencing October 15th, until the resolution of the dispute.We apologise to customers for the disruption and inconvenience caused.
During the strikes, Royal Mail’s priorities will be to:
* keep mail flowing, by keeping as many sorting machines and vehicles as possible operating, and processing as much mail as possible through our system
* protect vulnerable members of society, who depend on Post Office payments of pensions and social security
* manage the needs of our large customers with bulk mailings – helping them post around disruption as best they can
* ensure that all customers can continue to post mail through the Post Office network
* prioritise Special Delivery services, although all guarantees will be suspendedWhat does it mean for our customers?
This action will severely limit our ability to provide any services for the coming period. Customers should expect severe disruption to all postal services during the strikes and for a significant period afterwards.
* Special Delivery will continue to be a priority throughout the period of disruption. We have well developed contingency plans, and will do all we can to deliver Special Delivery items on the due day. However, money-back guarantees will be suspended for items posted on 4th October onwards and will be reinstated as soon as we are sure we can fulfill the service promise
* Door to Door - We will not be able to maintain a Door to Door service. Royal Mail is therefore applying Force Majeure for all Door to Door contracts scheduled for delivery during the weeks commencing October 8th, October 15th and October 22nd 2007. Please see the section below for more details
* Redirection, Keepsafe and Diversion - Our advertised standard for setting up these services is likely to be affected by the industrial action, and so our customers should expect delays
* Redelivery will be suspended during the initial industrial action and will be reinstated as soon as we are sure we can fulfill the service promise. Customers collecting items should be aware that enquiry office opening times may vary from normal, and some may be closed on strike days
* Access mail - We will not give access mail special priority during strikes and period of recovery. We will deal with mail in the order we receive it, regardless of whether it has come directly from our customers, or from a supplier of Downstream AccessHow can large Business Customers work with us to reduce the disruption to their mail?
Think of our network as a sequence of linked operations, starting with your mail arriving in the Mail Centre.
* Please do not post on strike days
* We will deal with mail in the order we receive it, regardless of whether it has come via Royal Mail, directly from our customers, or from one of our competitors
* If you need to post on a strike day, you can take your mail directly to your local Mail Centre
* We regret that Royal Mail will not be able to collect mail during the strike period
* Our customer service helpline – 08457 950 950 is operating, but will be very busy, so please be patient
* Our website, www.royalmail.com/update, will contain the latest news on disruptionHow can Small Business customers and Consumers work with us to reduce the disruption to their mail?
* Please do not post on strike days
* Our customer service helpline – 08457 740 740 is operating, but will be very busy, so please be patient
Which means we won’t be able to get materials and ship out orders.
Orders that have been shipping in the last week might not be effected by the postal strike. Unfortunately we can not control this for future orders. We shall not post on strike days.
